(Source: Wikimedia Commons)Bad smells and stained back seats, were among the complaints received by the taxi regulator this year.
14 of the complaints related to issues around cleanliness, but the majority of the 439 complaints related to taxi drivers overcharging.
According to the National Transport Authority, a number of complaints since November 2021 related to drivers' failure to wear face-coverings.
One such complaint detailed how a driver “continued to cough during the journey”, while another didn't wear a mask and insisted on keeping the windows closed.
Following a complaint, the NTA sends a letter to the driver with the current regulations, however last year 49 per cent did not proceed following investigation
