Important information if you're affected
The Commission for Aviation Regulation has issued guidelines for Ryanair customers who may be affected if the proposed Pilot strike goes ahead on July 12.
Irish Ryanair pilots who are members of the Irish Airline Pilots’ Association (IALPA) yesterday unanimously backed industrial action to strike for 24-Hours from 1am on Thursday next week.
And Ryanair cabin crew may join the pilots in the action, which could ground hundreds of flights.
Obviously this throws any travel plans Holidaymakers may have had into chaos
The Commission said today that passenger rights are protected under European legislation and expects Ryanair to send all affected passengers information about their rights and entitlements, which can be seen on the their WEBSITE.
In summary the following should be noted by all affected passengers:
- Flight Cancellations
If your flight is cancelled Ryanair must offer you the following choices:
- re-routing as soon as possible;
- re-routing at a later date at your convenience; or
- a refund.
- If you choose to be re-routed as soon as possible, Ryanair must provide you with care and assistance while you wait for the alternative flight. Care and assistance means:- meals and refreshments in reasonable relation to the waiting time- hotel accommodation where an overnight stay becomes necessary
- transport between the airport and place of accommodation (hotel or other)
- two free telephone calls/access to email
- If Ryanair does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to submit copies of these receipts directly to Ryanair.
- Flight Delays
- If your flight is delayed for more than 2 hours, Ryanair must provide you with care and assistance. If your flight is delayed by more than 5 hours, Ryanair must offer you the choice between continuing your journey and a refund of the cost of your ticket. Please note that it is not possible for passengers to travel and avail of the full refund.
- Compensation
- Passengers are entitled to compensation where a flight is cancelled or delayed by more than 3 hours except where the cancellation or delay is due to extraordinary circumstances. Affected passengers are advised to contact Ryanair directly.
- Contact The Commission for Aviation Regulation
- Passengers who remain unclear about their entitlements or who have further queries, please contact this Office on 1890 787 787 or + 353 1 6611700.
