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AIB admits they "got it wrong" trying to turn 70 branches cashless

Jonathan Duane
Jonathan Duane

10:54 29 Jul 2022


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AIB say the plan will not be revisited

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AIB's Chief Executive is admitting the bank "got it wrong" when it said it was turning 70 of its 170 branches into cashless facilities.

The bank made the announcement last week, but then reversed its decision following public outcry around the country.

AIB says the plan will not be revisited and all existing branches will remain as they are.

Colin Hunt says lessons have been learned:

"A large number of our customers continue to want to have ready access, immediate access and 24 hour access to cash. 

It is inevitable that banking services will be delivered in a very fundamentally different way in 2030.

But the lesson for me is we moved far too far and way far too fast in this instance."

The bank had announced that selected branches would go cashless, and therefore would not have notes, coins, cheques, foreign exchange or bank drafts and would also remove any drop safes and night safes.

ATMs outside the branches would also be removed under the plans.

The move was widely criticised, with Taoiseach Micheál Martin calling on the bank to "reflect" and "reconsider" the decision.


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