The Irish Patients Association says it’s important that hospital staff get the right balance between being over familiar and clinical.
It comes after the HSE issued new communications guidelines which indicate that staff don’t use pet names for patients like ‘love’ or dear’.
According to the Daily Mail, pet names like dear, love, girls and lads are to be banned on wards with patients only to be referred to by their first name.
There is also a warning on referring to patients by their bed number or their ailment such as “the one with the hip”.
The communications programme has been rolled out in 18 hospitals around the country and will be rolled out nationwide next year.
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